Services Compentency Based Training The New Supervisor – FLS2010

The New Supervisor – FLS2010


New supervisors are in a unique position. They have been moved from being a member of the team to the role of supervisor. While moving into this position has its benefits, it also has its challenges such as drawing a line between friendship and being a supervisor, setting units goals and objectives, defining performance expectations, developing workers and more. These challenges can sometimes be overwhelming.

The New Supervisor Course is designed to provide new supervisors with the essential skills required for their position. It also serves as a refresher program for current supervisors.

Who should attend?

Supervisors and managers in technical or non-technical positions who have the responsibility of leading a work group and also conducting performance evaluations of personnel in their work groups.

Course Content

This course involves a series of group work and covers the following:

  • Introduction
  • Leadership aptitude
  • Supervisor role
  • Handling difficult situations
  • Managing difficult people
  • Assessing your skills

Specific Outcomes

Participants will learn how to:

  • Avoid common mistakes of new managers
  • Use the 5 essential skills of supervisor in the new role
  • Delegate effectively
  • Motivate work teams and groups for optimum performance
  • Handle difficult situations with ease

Competence Assessment segment:

Competence assessment is done as part of the individual and group practices in the class.

Course Duration:

Three (3) days

Head Office:
125, 9 Avenue SE, Ste 2000,
Calgary, Alberta, Canada, T2G0P6
phone: (587) 320-1324

Branch Office,
42, Osong Ama Road,
Uyo, Akwa Ibom State, Nigeria
Phone: (234) 08038350431

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