Services Compentency Based Training Techniques of Effective Communication – FLS2008

Techniques of Effective Communication – FLS2008


Good communication does not just happen – the skills must be developed and maintained. This training and related exercises will help team leaders to improve their communication skills and reduce misunderstandings.

Who should attend?

Supervisors and managers in technical or non-technical positions who are responsible for providing guidance and direction to employees in achieving overall organizational objectives.

Course Content

This course involves a series of group exercise and covers the following:

  • Introduction
  • Communication process
  • Communication breakdown
  • Barriers to good communication
  • Communication skills

Specific Outcomes

Participants will be able to demonstrate effective communication skills including:

  • Acknowledgment of the other person(s) or the situation
  • Gathering information by asking direct questions
  • Clarifying information by asking probing questions

Competence Assessment segment:

Competence assessment is done as part of the individual and group practices in the class.

Course Duration:

Two (2) days.

Head Office:
125, 9 Avenue SE, Ste 2000,
Calgary, Alberta, Canada, T2G0P6
phone: (587) 320-1324

Branch Office,
42, Osong Ama Road,
Uyo, Akwa Ibom State, Nigeria
Phone: (234) 08038350431

Connect with us:

Copyright 2021 Fistolas Limited - All Rights Reserved. Web Design by Pixel Science