Services Compentency Based Training Basic Planning and Problem Solving – FLS2004

Basic Planning and Problem Solving – FLS2004


Problem solving is one of the critical functions of personnel in key positions. On several occasions during your career, you will have the need to make plans, to revise plans, to deal with problems, etc. To solve problems effectively, supervisors need to analysis them to understand what went wrong, determine the root cause, how to correct it, and how to avoid the same problem in the future.

This training is specifically designed to help supervisors take correct actions on problems associated with equipment, process plants and work processes. It introduces participants to the basics of planning, problem solving and decision-making.
Who should attend?

Process and maintenance plant supervisors, lead process and maintenance technicians, personnel and supervisors who are involved in equipment failure and shutdown analysis.

Course Content

This training involves series of group work and covers the following:

  • Introduction
  • Basic work planning principles
  • Problem solving steps
  • Decision checks
  • Follow-through for performance
  • Work planning follow-through
  • Time management follow-through
  • Problem-solving follow-through

Specific Outcomes

Participants will be able to solve problems using the 7-steps problem-solving process:

    1. Identify
    2. Investigate
    3. Analyze
    4. Select & Decide
    5. Implement
    6. Evaluate and Monitor
    7. Standardize

Competence Assessment segment:

Competence assessment is done as part of the individual and group practices in the class.

Course Duration:

Two (2) days.

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