INFORMAL CONFLICT RESOLUTION

DESCRIPTION

A conflict is a disagreement between two or more people that raises serious concerns that need to be resolved. Many things may cause conflict, such as opposing or different views, different backgrounds, differences in personality, lack of understanding, or miscommunication. Although formal or official procedures exist to resolve conflicts between individuals, if you try to use the informal conflict resolution system (ICRS) most conflicts arising from inappropriate behavior at workplace can be resolved informally between individuals. By learning and using the ICRS you can make life easier by saving time and energy and reducing personal stress. It will help you resolve conflict at the lowest possible level. The training material for ICRS will be customized to your organizations needs and design of the course will be derived from the organizations standard of business conduct requirements.

COURSE OBJECTIVE

Given Workplace conflicts or possible conflicts, your organizations Standards of Business Conduct, Informal Conflict Resolution System (ICRS), you should be able to resolve conflicts at workplace such that all parties demonstrate effective interpersonal communication skills.

WHO SHOULD ATTEND?

Supervisors and managers in technical or non-technical positions who have responsibility to direct and supervise work activities of personnel in their work teams.

COURSE CONTENT

Informal Conflict resolution course will cover the following:

1. Clarify areas of agreement and disagreement
2. Use effective interpersonal skills to give and receive constructive feedback
3. Achieve solutions that meet the needs of all parties involved in the conflict
4. Adhere to organizations Standards of Business Conduct in the resolution of conflicts

COURSE DURATION - 3 days